Terms of Service

Your account

You need an account to use Legacy, you must be at least 16 to have one, and the information you give us when creating it should be accurate. You are responsible for what happens under your account, so keep your password to yourself.

Your Vault PIN protects the Vault from someone using your unlocked device. It is a second gate, not a second password, and it will not help if someone has your account credentials.

Your content is yours

You keep every right you have in what you write and upload. We claim no ownership of it.

You give us the narrow permission we need to run the service: to store your content, to display it back to you, and to show it to the people you have chosen to show it to — including, for content you have marked Public, to the public. That permission exists so the software can do what you have asked it to do, and it ends when you delete the content or your account, except where a copy persists briefly in backups.

We will not use your content to advertise to you, and we will not use it to train machine learning models.

What we ask of you

Do not use Legacy to:

• Impersonate someone else, or create a memorial for a person you have no relationship to.
• Publish private information about other living people without their agreement. Writing about your own life will naturally involve other people; publishing someone’s address, medical details or financial affairs is a different thing.
• Post content that is unlawful, harassing, or that infringes someone else’s rights.
• Attempt to access another user’s content, or to probe or interfere with the service.

Public Legacy pages carry a report link, and we act on reports. If something you have published breaks these terms we will usually contact you first, unless the situation calls for removing it immediately.

Death, memorials, and the Vault

This is the part of the service that most needs to work correctly, so it is worth stating precisely.

Your public content becomes a memorial page after your death. Your Vault is released only to the people you designated, and only after a review step with a record of what happened. We will not release it on an unverified claim, and we may decline to act where we are not satisfied — including on a request from a family member, if that is what your instructions require of us.

Legacy is a place to record your wishes and gather what your family will need. It is not a will, and it does not replace one. What you write here has no independent legal force, and nothing in it overrides a validly executed will or the law of succession where you live. Nothing on Legacy — including anything written by a business listed in the Marketplace — is legal, financial, or medical advice.

The Marketplace

Businesses listed in the Marketplace are independent third parties. We review listings before they appear, but reviewing a business is not the same as guaranteeing its work. Any agreement you make with a provider is between you and them, and their terms and privacy practices govern it.

To be resolved before launch: whether bookings and payments happen through Legacy. If they do, this section needs to describe fees, cancellations, refunds and who is responsible when a service is not delivered — none of which is settled today.

What we promise, and what we do not

We will make a serious effort to keep Legacy running and your content safe, and we will tell you honestly when something has gone wrong.

We cannot promise the service will never be unavailable or that no data will ever be lost. Keep your own copies of anything you could not bear to lose — particularly documents your family would need. This is practical advice, not a disclaimer dressed as one.

To be completed with legal advice: limitation of liability, indemnity, governing law and dispute resolution. These depend on the operating entity and its jurisdiction, which is not yet settled, and a placeholder here would be worse than an acknowledged gap.

Ending things

You can stop using Legacy at any time and ask us to delete your account. We may suspend or close an account that seriously or repeatedly breaks these terms, and we will explain why when we do.

To be decided: what happens to an account after long inactivity. On a product built for people planning the end of their lives, silence is an ambiguous signal, and treating it as abandonment would be a serious mistake.

Changes to these terms

If we change them in a way that materially affects you, we will tell you in advance, and give you a chance to leave with your data if you do not agree.

Contact

Questions about any of this go to our contact page. Our Privacy Policy explains what we do with your information.